Hire Horatio CX

In 2018, Horatio was born from a simple but powerful insight noticed by founders Jose Herrera, Alex Ross, and Jared Karson during their first day at Columbia Business School: start-ups and small businesses were struggling to meet growing customer demands while maintaining their brand identity. They saw innovative, high-touch companies drowning in the complexities of scaling customer support, watching growth opportunities slip through their fingers because they couldn't deliver the experiences their customers deserved. So they built Horatio - a next-generation, tech-enabled outsourcing partner designed to turn customer interactions into revenue-generating opportunities without losing the brand's voice.

What started as a solution for scaling businesses has evolved into a trusted partner for some of the fastest-growing companies across fintech, healthcare, e-commerce, and technology. Horatio redefines outsourcing by blending cutting-edge technology with handpicked teams who genuinely care. With operations in the Dominican Republic, Colombia, and headquarters in New York, Horatio delivers exceptional customer experiences through a people-first approach - investing heavily in team professional growth, personal wellbeing, and continuous development. The result: clients see CSAT scores consistently in the 90s, unprecedented scalability, and a true extension of their internal culture that makes every customer interaction feel effortless.