Looking for a job

Manu Babu

@manubabu

Message

I lead high-volume logistics and fulfilment operations across 3PL networks, warehouses, and last-mile delivery.

Qatar

Message

What I'm looking for

I'm looking to lead logistics, fulfilment, and supply chain operations where I can improve carrier performance, warehouse execution, delivery SLAs, cost-to-serve, and operational visibility through data-driven process improvement.

I've led logistics and fulfilment operations for NimbusPost, managing more than 800,000 monthly shipments across a 10-carrier 3PL network for 12 enterprise clients while sustaining 93–94% delivery SLA compliance.

I improve delivery outcomes through carrier performance management, NDR resolution, warehouse coordination, and process redesign. My work reduced Return-to-Origin rates by 5% and improved delivery conversion by 3–5%.

At Ganesha Digitech, I managed end-to-end logistics for D2C brands handling 200K+ monthly shipments, including fulfilment coordination, carrier benchmarking, client escalations, and vendor evaluation. I also bring earlier experience in logistics administration and stakeholder-facing operations at MAIT.

I build real-time dashboards, reconcile inventory and COD data, negotiate carrier terms, and lead teams through KPI frameworks and SOPs. I'm SAP SD certified and use Advanced Excel and operational analytics to improve cost, visibility, and fulfilment accuracy.

Experience

Work history, roles, and key accomplishments

Assistant Manager – Logistics & Fulfilment Operations

NimbusPost Pvt Ltd

Jul 2022 - Sep 2025 (3 years 2 months)

Directed 800,000+ monthly shipments across a 10-carrier 3PL network for 12 enterprise clients, sustaining 93-94% delivery SLA compliance. Managed vendor sourcing, contract negotiations, and fulfilment center operations, reducing RTO by 5% and improving delivery conversion by 3-5%.

3PL Management Carrier Management vendor negotiation Fulfillment Operations Inventory Reconciliation SLA Management KPI Management Route Optimization Process Improvement Governance SOPs Operations and Analytics Excel Data Visualization SAP SD Team Leadership

Senior Executive – Logistics & Fulfilment Operations

Ganesha Digitech Pvt Ltd

Jun 2021 - Jun 2022 (1 year)

Managed end-to-end logistics operations for multiple D2C brands, overseeing 200K+ monthly shipments across multi-courier networks. Coordinated inbound dispatch flows, NDR resolution, and client escalations with average TAT under 24 hours.

Logistics Operations Fulfillment Coordination 3PL Management NDR Carrier Management Vendor Evaluation Cost Analysis Client Management

Executive – Operations

Manufacturers Association for Information Technology (MAIT)

Oct 2020 - May 2021 (7 months)

Acted as liaison between the Ministry of Electronics & IT and industry stakeholders, analyzing 5+ national policy frameworks. Contributed to major government policy initiatives including PLI, CRO, and PMA schemes through market research and stakeholder engagement.

Policy Analysis Stakeholder Engagement Market Research Event Management

Executive – Logistics & Administration

Cultus Trading LLP

Oct 2016 - Oct 2020 (4 years)

Managed first-mile to last-mile coordination across courier partners, clients, and distributors, ensuring accurate order fulfilment, invoicing, and exception handling. Optimised logistics and distribution workflows, reducing TAT and operational costs.

Logistics Coordination Courier Services Management Order Fulfilment Invoicing Exception Handling Process Optimization Database Management