Manow MankaMM
Open to opportunities

Manow Manka

@manowmanka1

Experienced Customer Service professional with strong communication skills.

Kenya

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Service and Front Desk professional with a proven track record in handling inquiries, resolving issues, and ensuring smooth front desk operations. My strong communication skills and attention to detail allow me to provide exceptional service in fast-paced environments. I am dedicated to maintaining a calm and supportive approach in all customer interactions.

During my tenure at Doublestar Construction Company, I welcomed guests and managed front desk duties, ensuring a professional and welcoming environment. I handled incoming calls, provided administrative support, and resolved customer queries promptly, which contributed to a high level of customer satisfaction. My experience as a Sales Assistant at a family retail shop further honed my skills in customer support and sales transactions.

One of my key achievements includes overcoming a major health challenge through a successful kidney transplant, which has instilled in me a sense of resilience, empathy, and discipline. I quickly adapt to dynamic work environments and build strong interpersonal relationships with clients and teams, making me a valuable asset in any customer-facing role.

Experience

Work history, roles, and key accomplishments

DC

Receptionist

Doublestar Construction Company

Oct 2020 - Dec 2020 (2 months)

Managed front desk operations, welcomed guests, handled incoming calls, and provided administrative support. Ensured high levels of customer satisfaction by resolving queries promptly and assisting with office coordination.

DC

Receptionist

Doublestar Construction Company

Oct 2020 - Dec 2020 (2 months)

Managed front desk operations, welcomed guests, handled incoming calls, and provided administrative support. Ensured a professional environment and resolved customer queries promptly, maintaining high customer satisfaction.

FS

Sales Assistant

Family Retail Shop

Jan 2020 - Feb 2020 (1 month)

Supported customers in product selection, processed sales transactions, and maintained organized displays. Assisted with inventory and contributed to smooth shop operations.

FS

Sales Assistant

Family Retail Shop

Jan 2020 - Feb 2020 (1 month)

Assisted customers with product selection and purchase decisions, processed sales transactions, and maintained organized displays. Contributed to smooth shop operations and assisted with inventory management.

Education

Degrees, certifications, and relevant coursework

MT

Moya Institute of Technology

ICDL Certificate, Information Technology

2022 - 2022

Completed an ICDL Certificate program, enhancing computer literacy and digital skills essential for modern workplaces.

HS

High School

High School Certificate, General Education

2016 - 2019

Achieved a high school certificate, providing foundational education and skills necessary for further studies and career development.

Tech stack

Software and tools used professionally

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