Open to opportunities

Manoj Yadav

@manojyadav1

Quality Analyst and Subject Matter Expert focused on real estate documentation verification and continuous process improvement.

India

Message

What I'm looking for

I’m looking for a role where I can own quality assurance—especially documentation and lead validation—drive measurable process improvements, and collaborate cross-functionally to deliver consistently high customer outcomes in a fast-paced environment.

I’m a Subject Matter Expert (Quality Analyst) in Real Estate Operations at Quikr, with over 10 years of experience across customer service, operations, and quality assurance. I lead property documentation checks, lead quality validation, and process compliance, and I’ve developed quality parameters that improve lead accuracy and customer experience in property-related workflows.

Before Quikr, I served as a Senior Practitioner across customer support functions (Cars & Bikes Voice Support, Email Support, and Real Estate Voice Support), strengthening my issue resolution and operational improvement mindset. Earlier, at IBM Daksh Concentrix, I provided technical support for Airtel Broadband Telemedia processes, managed voice and email support while ensuring policy compliance, and contributed to continuous improvement in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (QA)

Current

Zefo

Oct 2017 - Present (8 years 9 months)

Served as a Subject Matter Expert for Quality Assurance in real estate operations, performing property document checks, lead quality validation, and process compliance. Developed quality parameters and worked with cross-functional teams to resolve quality issues and improve operational workflows.

Quality Assurance Compliance Monitoring Process Improvement Customer Experience Cross Functional Collaboration Problem Solving Team Leadership

Senior Practitioner (CRM)

IBM Daksh Concentrix

Oct 2011 - Jun 2016 (4 years 8 months)

Provided technical support for the Airtel Broadband Telemedia process through voice and email channels, resolving customer queries and troubleshooting issues. Ensured adherence to policies and contributed to continuous improvement initiatives while maintaining client relationships.

CRM Operations Technical Support Voice support Email Support Troubleshooting Policy Compliance Client Relationship Management Continuous Improvement Airtel Broadband Process

Education

Degrees, certifications, and relevant coursework

Sheshadripuram First Grade College

Bachelor of Business Management (Finance), Finance

2008 - 2011

Activities and societies: Attended personality development training by KPMG and visited Infosys Mysore for professional training. Project: study on brand equity towards Honda Cars in Bangalore City at Trident Magnum Honda.

Earned a Bachelor of Business Management (Finance) at Sheshadripuram First Grade College in Bangalore from 2008 to 2011.