At Diligent Corporation, I lead a 13-person APAC Customer Success team across a $21.18M portfolio of 1,200+ clients. I increased Gross Dollar Retention from 82.7% to 91.1% and raised customer engagement from 24% to 75.3% through proactive, value-led engagement.
I work directly with Board members, Directors, and executives on adoption, expansion, and governance, risk, and compliance strategy. I also partner with Sales, Product, and Support to reduce churn, influence roadmap priorities, and support high-impact accounts.
Previously at Refyne Tech, I led six CSMs across 145 enterprise accounts contributing INR55Cr MRR, achieving 100% retention from FY21 to FY23. I drove 10% MRR growth, onboarded 500K+ users, launched eight products, and built playbooks covering SOPs, SLAs, and KPIs.
My background also includes scaling partnerships and operations at VOGO Automotive and reducing churn by 70% at CIGNEX Datamatics. I use customer success, operations, data, and AI tools to make retention predictable and create long-term customer expansion.
