@manishasingh7
I resolve service desk incidents and CRM tickets for large-scale TCS iON examination operations.
IndiaAt TCS iON, I manage shared-mailbox support requests, create and resolve CRM tickets, and coordinate incident resolution for large-scale examination operations.
With over five years of service desk experience and prior customer service experience at DataMatics Business Solutions, I maintain SLA compliance, share operational logs and status updates, document processes, and escalate critical issues through to closure.
Work history, roles, and key accomplishments
Manage service desk operations by handling customer and internal support requests through shared mailboxes. Create, assign, monitor, and resolve CRM tickets while ensuring SLA compliance.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from Prahladrai Dalmia Lions College, Mumbai in 2018.
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) from Prahladrai Dalmia Lions College, Mumbai in 2015.
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC) from Sheth D.M. High School, Mumbai in 2013.
Software and tools used professionally
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