At Tata Consultancy Services, I manage P1/P2 incidents for customers across EMEA, APAC and AMER, guiding response from the first alert through restoration and closure. I bring resolver teams together on technical bridges and keep executives informed with clear updates.
I also lead a global Service Desk team, support day-to-day operations, and build leadership reports in MS Excel and Power BI. I mentor team members and contribute to customer technology roadmaps.
At NTT DATA, I managed incident queues and escalations for Healthcare & Life Sciences clients, coordinated high-priority disruptions, and administered Active Directory access for clinical applications including Cerner and Athena.
Earlier, I supported enterprise customers at Adobe and supported Hilton Hotels' global IT infrastructure and OnQ business applications at Accenture Solutions Pvt. Ltd. My background includes ITIL Foundation certification and a Lean Six Sigma Green Belt.
