At Tata Consultancy Services, I manage major incident response operations, coordinating IT teams and external stakeholders to minimise service disruption.
I monitor SLA compliance, analyse incident trends and customer feedback, and lead root-cause investigations that strengthen service stability and reliability.
Previously at Atos, I led a team of 30+ members, managed workloads and performance, and drove project delivery against strict deadlines and quality standards.
I've supported projects for Enterprise Holdings, Allscripts, Siemens Energy, Standard Chartered Bank, Genworth, and Mass Mutual while building knowledge-management and process-improvement practices.
