M Aneeq Raza
@maneeqraza
I translate telecom CRM and BSS/OSS requirements into reliable, developer-ready solutions for large mobile operators.
PakistanWhat I'm looking for
I've supported CRM and BSS/OSS systems for Jazz and Ufone through roles at Qvantel, Ericsson, and Huawei Technologies. I turn stakeholder needs into functional specifications, process models, test plans, and operational documentation for CRM, charging, subscription, and database-driven systems.
At Qvantel, I serve as an escalation point for DBSS Operations and coordinate change requests and UAT cycles for zero-disruption deployments. I've reduced issue-resolution time by 95%, automated recurring work with Python and SQL, and use root-cause analysis to improve system reliability.
Experience
Work history, roles, and key accomplishments
Business Analyst (CRM Specialist)
Qvantel
Feb 2025 - Present (1 year 7 months)
Analyse and document business and technical requirements for CRM solutions, producing functional specifications and coordinating change requests and UAT cycles. Provide Level 2 support and serve as primary escalation point for DBSS Operations supporting Jazz.
Gathered and documented business and technical requirements for CRM and operational systems supporting Jazz. Managed change requests, designed system test plans, and acted as primary escalation point for critical DBSS operational issues.
Facilitated workshops and requirement-gathering sessions for Ufone, analysing business requirements for charging and subscription systems. Designed and executed system test plans, conducted CDR reconciliation, and created user guides and training materials.
Education
Degrees, certifications, and relevant coursework
University of Engineering and Technology Taxila
Bachelor of Science, Computer Science
2014 - 2018
Bachelor of Science in Computer Science from the University of Engineering and Technology Taxila, Pakistan, from 2014 to 2018.
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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