mandela koyier

I’m a strategic, resilient senior leader with over 7 years of experience steering end-to-end business operations, service delivery, and complex projects in high-availability, multi-site environments. I align operational strategy with commercial and editorial priorities across diverse regions while leading geographically dispersed teams.

As Operations Manager at Solovino Ltd, I’m accountable for delivering core business services to agreed SLAs and KPIs, strengthening governance, compliance, and business resilience. I lead Continuous Service Improvement to drive measurable results—reducing operational costs by 15% and improving service delivery timelines by 20%.

I also focus on operational risk and reliability through improved problem management and incident resolution, cutting resolution times by 25%. By partnering across sales, operations, and IT, I’ve improved service outcomes, contributing to a 20% increase in customer satisfaction.

Earlier, as Territory Lead (Operations) at Twigs foods Ltd, I led and developed a regional team of 300+ across warehouse, delivery, and support functions. Using data analytics and Lean Six Sigma, I expanded market reach by 30%, improved order fulfillment times by 20%, and reinforced compliant relationships across vendors and third parties.