Mandar Desai

At Tata Consultancy Services, I lead a $4M+ healthcare insurance portfolio for US clients, guiding a 71-member global team across onsite, nearshore, and offshore delivery. I own P&L tracking, delivery governance, SLA performance above 98%, executive communication, and critical escalations.

I also coordinate cross-team dependencies within an Agile Release Train, align Product, Architecture, UX, and Delivery teams, and support predictable, regulatory-compliant PI outcomes. I strengthened the audit and compliance framework, improving quality scores from 88% to 92%.

Previously at Eviden, I managed multi-stream healthcare delivery across the US, APAC, and India, moving an engagement from reactive support to structured governance. This improved utilization from 74% to 89% and reduced production defect leakage by 28%.

Over 18+ years across IT services and product environments, including Adrenalin eSystems, I've delivered 43 enterprise HCM implementation and integration projects, managed a ₹10 Cr regional portfolio, and helped drive ₹3 Cr in annual revenue realization.