Shriya User
@shriyauser1
Program/Project Manager delivering large-scale digital transformation in healthcare—driving on-time, on-budget delivery and operational stability.
IndiaWhat I'm looking for
I’m a Program / Project Manager with 17+ years of experience leading large-scale digital transformation programs across healthcare and public sector domains at Deloitte. I deliver complex, multi-million-dollar platforms supporting millions of users, owning strategy through execution and operational stability.
I’m known for end-to-end program lifecycle leadership—planning, estimation, budgeting, governance, risk/issue management, and release delivery—across highly regulated environments. I manage cross-functional global teams (7–30+ members), and I’ve run delivery portfolios with 40+ change requests and 1500+ defects while protecting SLA adherence.
I focus on measurable operational impact: structured defect management and release governance to improve system stability, including reducing system error rates by up to 60%. For example, I led the $5M+ CalHEERS enhancements and operational stability efforts, and I’ve overseen 1500+ defect resolutions in the Massachusetts Virtual Gateway while driving usability and performance improvements.
Experience
Work history, roles, and key accomplishments
Program / Project Manager
Deloitte Consulting India Pvt Ltd
Mar 2013 - Present (13 years 3 months)
Led end-to-end delivery of large-scale healthcare platforms, managing global onshore-offshore teams and multiple concurrent workstreams. Improved system error rates by up to 60% through defect management and release governance, while overseeing $5M+ portfolios and release delivery on-time and within budget.
Designed and developed enterprise applications for operational tracking, reporting, and customer engagement, contributing across the full SDLC. Built front-end and database components using ExtJS and Oracle stored procedures and supported testing and deployment.
Software Developer
Larsen & Toubro Infotech
Jul 2007 - Jun 2010 (2 years 11 months)
Supported a banking modernization program migrating from legacy mainframes to Java/J2EE and contributed design documentation and SDLC testing support. Built a billing and invoicing rules engine to automate business calculations.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Computer Science, Computer Science
Earned a Bachelor of Computer Science from Mumbai University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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