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Manal Morkos

@manalmorkos

Travel and holidays manager with Emirates Airline and travel agencies, managing holiday sales, MICE events, and travel teams.

Saudi Arabia

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At Emirates Airline, I managed the daily operations of the holidays team, overseeing bookings and resolving customer queries. I also trained team members and worked with marketing to promote holiday packages.

As Travel Agency Manager at NADO TRAVEL AND TOURISM, I planned sales strategies and worked directly with clients on MICE event proposals and logistics.

Most recently, I was Sales and Holidays Manager at FIRST TRAVEL AND TOURIST, where I developed sales strategies, managed a sales team, and coordinated with vendors for MICE events. I’ve also managed travel branches, holidays, and events, and hold a Mini MBA in Business Administration and Management.

Experience

Work history, roles, and key accomplishments

Sales and Holidays Manager

FIRST TRAVEL AND TOURIST

May 2022 - Mar 2024 (1 year 10 months)

• Develop and execute comprehensive sales strategies to achieve and exceed sales targets, driving revenue growth and expanding market presence.
• Recruit, hire, train, and manage a high-performing sales team.
• Conduct regular sales meetings and planning sessions to ensure alignment with company objectives.
• Identify and pursue potential new customer leads, present tailored solutions, and convert

Branch & Holidays Manager

JOURY TOURS AND TRAVEL

Aug 2019 - Apr 2022 (2 years 8 months)

• Ensure exceptional service quality by monitoring and supervising staff to deliver accurate and outstanding service to clients.
• Conduct in-depth assessments of customer needs and expectations, conducting research and utilizing specialized knowledge of available holiday destinations and products to tailor-make travel packages that perfectly suit each customer's requirements.
• Work closely with

Travel Agency Manager

NADO TRAVEL AND TOURISM

Jul 2016 - Jul 2019 (3 years)

• Create and carry out practical sales plans to meet and exceed revenue targets while strengthening the agency's presence in the market.
• Hold regular meetings to review sales performance and align the team’s efforts with the company’s goals.
• Identify new potential clients, present tailored travel solutions, and convert these prospects into satisfied customers
• Plan and manage MICE event propo

Tours Team Supervisor

EMIRATES AIRLINE

Apr 2002 - May 2016 (14 years 1 month)

• Manage the daily operations of the holidays team, ensuring smooth processing of bookings and timely resolution of customer queries.
• Provide expert consultation and advisory services to both internal and external customers, utilizing face-to-face, electronic, and telephone communication channels to address inquiries related to destinations, products, bookings, and other travel-related informati

Counter Supervisor

Ethiopian Airlines

Nov 1997 - May 2002 (4 years 6 months)

• Supervise the daily activities at the airline counter, ensuring that check-in, boarding, and customer service operations run smoothly and efficiently.
• Provide hands-on training and support to counter staff, helping them handle customer inquiries, special requests, and any issues that arise during their shift.
• Manage staff schedules to ensure sufficient coverage during busy times, reducing wa