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manal Baddag

@manalbaddag

Salesforce CRM specialist at Telus CASABLANCA who customized an IT asset management application with Apex and Lightning Web Components.

Morocco

Message

At Telus CASABLANCA, I work as a BusinessAccount Specialist, prospecting and selling solutions to business accounts.

For an IT asset management application for SETTATPROVINCE, I customized the organization and managed access. I also automated processes with Process Builder and Flow Builder.

I developed Apex classes and customized Lightning Web Components for the application. My Salesforce work includes Apex, Triggers, VisualForce, and SOQL.

I also designed and configured an iTOP ITSM solution for incident, problem, change, and IT asset management based on ITIL v4. My training includes a Master’s Degree in Information Systems Management.

Experience

Work history, roles, and key accomplishments

Current

Business Account Specialist

Current

Telus

Oct 2024 - Present (2 years)

Prospecting and selling solutions to business accounts.

Sales Prospecting Customer Relationship Management

Study & Implementation of an ITSM according to ITIL v4

MegaCampus

Mar 2026 - Jun 2026 (3 months)

Designed and configured an iTOP ITSM solution for incident, problem, change, and IT asset management based on ITIL v4.

ITIL V4 ITOP ITSM Incident Management Problem Management Change Management IT Asset Management

Call Center Agent

SalesUplift

Aug 2023 - Feb 2024 (6 months)

Prospecting and customer support.

Customer Support Prospecting Communication Skills

IT Asset Management Application

Settat Province

Apr 2022 - Jun 2022 (2 months)

Customized organization and access management, automated processes with Process Builder and Flow Builder, developed Apex classes and customized Lightning Web Components.

Salesforce Apex Lightning Web Components Process Builder Flow Builder SOQL SOSL