MAMTA ISRANI
@mamtaisrani
I grow customer retention and revenue through consultative selling, account management, and service excellence.
IndiaWhat I'm looking for
I've driven retention, revenue, and customer experience at The Mobile Shop, Allstate India, and Amazon India. At The Mobile Shop, I managed relationships across seven telecom carriers, achieved a 100%+ device protection attach rate, and built a KPI feedback tool adopted by store leadership.
I bring 5+ years of customer-facing sales, operations, and account management experience across telecom, insurance, and e-commerce. I've delivered a 96/100 CSAT score, improved handling time by 20%, coached colleagues and new associates, and use consultative conversations to build trust, resolve issues, and grow long-term customer value.
Experience
Work history, roles, and key accomplishments
Senior Sales Associate
The Mobile Shop
Nov 2023 - Apr 2026 (2 years 5 months)
Engaged 50-60+ customers daily, achieving 100%+ device protection plan attach rate and growing average deal value through consultative selling. Coached new associates and built a sales performance tool adopted by leadership.
Senior Associate, Operations
Allstate India
Apr 2022 - Jun 2023 (1 year 2 months)
Delivered accurate service across a 6-8 client daily pipeline, resolving 45-50 inquiries with zero backlog. Improved average handling time to 4.8 minutes, 20% faster than the team benchmark, and coached colleagues on service quality.
Customer Service Associate
Amazon India
Oct 2019 - Jan 2022 (2 years 3 months)
Delivered a 96/100 customer satisfaction score across 60-80 daily interactions, resolving issues on first contact. Guided customers through order tracking, returns, and refunds, and handled escalations across phone, email, and chat.
Education
Degrees, certifications, and relevant coursework
University Canada West
Master of Business Administration, Business Administration
Pursued a Master of Business Administration degree at University Canada West, graduating in 2024.
Mansarovar Global University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at Mansarovar Global University in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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