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Mamello Phumo

@mamellophumo

Public relations graduate skilled in client engagement, administration, and customer-focused service delivery.

South Africa
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What I'm looking for

I seek a collaborative role where I can apply PR and customer-service skills, take on administrative responsibilities, and grow through learning and measurable impact.

I am a public relations graduate with hands-on experience in client-facing roles, administration, and call-center environments. I bring a strong work ethic, attention to detail, and proven ability to resolve member queries while maintaining excellent customer service.

My background includes roles at SAMRO across front-office, call-center, and reception functions, plus PR support experience at KFC Head Office where I handled PR administration, invoicing, and press material review. I have a diploma in Public Relations with five distinctions and practical sales experience.

I am committed to continuous learning, collaborative teamwork, and delivering measurable results through process improvement, data capture accuracy, and high-quality member interactions.

Experience

Work history, roles, and key accomplishments

SA

Switch Board Operator

Samro

Dec 2022 - Dec 2023 (1 year)

Managed call transfers, resolved basic queries, activated portal access, issued queuing tickets and escalated issues to team leaders to ensure efficient front-desk operations.

Education

Degrees, certifications, and relevant coursework

IIE Rosebank College logoIC

IIE Rosebank College

Diploma in Public Relations, Public Relations

2016 - 2018

Grade: 5 distinctions

Diploma in Public Relations completed with five distinctions from IIE Rosebank College between 2016 and 2018.

FS

Florida Park High School

High School Diploma, Secondary Education

Completed secondary education at Florida Park High School in 2014 with subjects including English, Afrikaans, Tourism, Life Science, Geography, Life Orientation, and Mathematical Literacy.

Tech stack

Software and tools used professionally

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Mamello Phumo - Front Office Consultant - Samro | Himalayas