Mamello Phumo
@mamellophumo
Public relations graduate skilled in client engagement, administration, and customer-focused service delivery.
South AfricaWhat I'm looking for
I am a public relations graduate with hands-on experience in client-facing roles, administration, and call-center environments. I bring a strong work ethic, attention to detail, and proven ability to resolve member queries while maintaining excellent customer service.
My background includes roles at SAMRO across front-office, call-center, and reception functions, plus PR support experience at KFC Head Office where I handled PR administration, invoicing, and press material review. I have a diploma in Public Relations with five distinctions and practical sales experience.
I am committed to continuous learning, collaborative teamwork, and delivering measurable results through process improvement, data capture accuracy, and high-quality member interactions.
Experience
Work history, roles, and key accomplishments
Front Office Consultant
Samro
Dec 2023 - Dec 2024 (1 year)
Performed data capturing, banking and advance processing, and member query resolution to improve customer experience and streamline general administration.
Call Center Consultant
Samro
Dec 2023 - Dec 2024 (1 year)
Handled inbound/outbound calls and emails, managed purchase orders, bank details and advances, and conducted quality and security checks to maintain service standards.
Switch Board Operator
Samro
Dec 2022 - Dec 2023 (1 year)
Managed call transfers, resolved basic queries, activated portal access, issued queuing tickets and escalated issues to team leaders to ensure efficient front-desk operations.
Sales Consultant
UDM International
Jan 2019 - Dec 2019 (11 months)
Sold SHEE MAC disability cover, meeting sales targets and managing client interactions to drive revenue for the company.
Public Relations Assistant
KFC Head Office
Jan 2018 - Dec 2018 (11 months)
Supported PR and financial administration including PO allocation and invoicing, edited press releases for sports PR, and assisted with PR calendars and brand induction activities.
Education
Degrees, certifications, and relevant coursework
ICIIE Rosebank College
Diploma in Public Relations, Public Relations
2016 - 2018
Grade: 5 distinctions
Diploma in Public Relations completed with five distinctions from IIE Rosebank College between 2016 and 2018.
Florida Park High School
High School Diploma, Secondary Education
Completed secondary education at Florida Park High School in 2014 with subjects including English, Afrikaans, Tourism, Life Science, Geography, Life Orientation, and Mathematical Literacy.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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