Looking for a job

Ma Lykine Gaye Medina

@malykinegayemedina

Talent Acquisition Specialist at Full Potential Solutions, filling specialized financial services roles across U.S. and Bogotá markets.

Philippines

Message

At Full Potential Solutions, I manage full-cycle recruitment for U.S. and Bogotá, Colombia markets, from strategic sourcing and behavioral interviews through offers and onboarding.

I recruit for specialized financial services roles, including Loss Mitigation and Collections, and sourced 16 qualified candidates for a Vice President – Contact Center Strategy role who progressed to Hiring Manager interviews. My recruitment performance earned recognition for versatility and interview and hire pass rates.

At TaskUs, I supported customers using the Mindbody SaaS platform with account access, scheduling, payments, and other product issues. I used SQL to investigate data discrepancies and Salesforce to manage customer cases.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition Specialist

Current

Full Potential Solutions

Jun 2025 - Present (1 year 5 months)

Managed full-cycle recruitment for U.S. and Colombian markets, including sourcing, interviewing, offer management, and onboarding. Led high-volume hiring for financial services roles and sourced executive-level talent.

Recruitment Candidate Sourcing Behavioral Interviewing Stakeholder Management Onboarding High Volume Hiring Compliance Talent Pipeline

Technical Support Specialist 1

TaskUs

Dec 2024 - May 2025 (5 months)

Provided first-level technical support for the Mindbody SaaS platform via phone, email, and chat. Used Salesforce, inContact, and Glance to manage cases and resolve issues, and utilized SQL for troubleshooting.

Technical Support SaaS Salesforce NICE CXOne Glance SQL Troubleshooting Customer Service

Call, Chat, and Email Representative

Cyber City Teleservices (Phils), Inc.

May 2023 - Oct 2024 (1 year 5 months)

Delivered customer support via email and live chat, resolving inquiries with focus on first-contact resolution. Consistently ranked #1 for upsell conversions and increased personal sales performance by 20%.

Customer Support Upselling Email Management Live Chat Sales Training Onboarding

Education

Degrees, certifications, and relevant coursework

Bachelor of Science in Pharmacy

Bachelor of Science, Pharmacy

Activities and societies: Department of Health and Science Representative (2020-2022), Student Leader, Department of Pharmacy - President (2021-2022)

Undergraduate studies in Pharmacy, with leadership roles including Department of Health and Science Representative and Department of Pharmacy President.