Malik Ahsan Ansari
@malikahsanansari
Team leader and virtual admin skilled in cross-border payments and Customer Support.
PakistanWhat I'm looking for
I am a motivated team leader and virtual administrative & customer support assistant with over two years' experience in casino, cryptocurrency, and online payment industries. I have managed high-volume crypto and fiat transactions, customer operations, and casino game support while working with Chinese companies.
I led teams as a trainer and recharge specialist, guiding staff on processes, payments, and player support to ensure fast, accurate, and efficient service across operations. I handled customer inquiries, data entry, sales operations, reporting, and coordination to maintain high customer satisfaction.
I excel at multitasking, problem-solving, remote work, and managing cross-border payments and international client coordination. I bring strong leadership, administrative, and technical skills to roles that demand accuracy and responsiveness in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Team Leader & Customer Support
Chinese Crypto and Gambling Company
Jul 2024 - Oct 2025 (1 year 3 months)
Led team operations for crypto/fiat recharges and casino customer support, improving service speed and accuracy while training staff on payments and player support processes.
Handled customer inquiries and sales operations, supported management reporting, and maintained high customer satisfaction through efficient service delivery.
Intern - Customer Service
Aglow Telecom Pakistan
Jan 2021 - Dec 2021 (11 months)
Supported office and field operations by managing records, coordinating with clients, and assisting in sales and customer support activities.
Education
Degrees, certifications, and relevant coursework
BZ University Multan
Intermediate, Intermediate
2020 - 2022
Completed Intermediate studies at BZ University Multan with coursework relevant to customer service and administration.
ADP (Banking and Finance)
ADP, Banking and Finance
2020 - 2022
Undertook ADP program in Banking and Finance to develop knowledge in financial operations and customer transactions.
Aglow Telecom Pakistan (Internship)
Internship, Telecom / Customer Service
2021 - 2021
Completed an internship supporting office and field operations, records management, and customer service coordination.
Emerson College Multan
Diploma, Administration
2018 - 2020
Attended Emerson College Multan focusing on administration-related subjects and skills for customer-facing roles.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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