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MALIKA GOSWAMI

@malikagoswami

Client-focused consultant driving engagement, retention, and data-driven improvements.

India
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What I'm looking for

I seek a role in Client Success, Operations, or Business Analysis where I can use consultative client management, data-driven decision-making, and process improvement to increase engagement, conversions, and retention while mentoring teams.

I am a client-focused professional with over two years of experience in consulting, client engagement, and program management, known for managing high client volumes and driving measurable improvements in conversion and retention through consultative selling and data-informed strategies.

I have experience delivering personalized consultations, training junior counselors, maintaining structured client data and tracking reports, and supporting quality and compliance efforts. I seek roles where I can apply strong communication, process improvement, and analytical skills in Client Success, Operations, or Business Analysis.

Experience

Work history, roles, and key accomplishments

HL

Quality Analyst Intern

Haldiram Snacks Pvt. Ltd.

Jan 2022 - May 2022 (4 months)

Conducted quality testing and supported audit documentation, contributing to improved product consistency and compliance.

Education

Degrees, certifications, and relevant coursework

Amity University logoAU

Amity University

Master of Science, Food & Nutrition

Completed a Master of Science in Food and Nutrition focused on applied nutrition and program management.

Lady Irwin College logoLC

Lady Irwin College

Bachelor of Science, Home Science

Completed a Bachelor of Science in Home Science with emphasis on nutrition and community health.

Tech stack

Software and tools used professionally

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