Open to opportunities

Malesa Natieno

@malesanatieno

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Passionate interior designer and customer service expert with 6 years experience.

Kenya

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What I'm looking for

I am looking for a role that values creativity and customer engagement, with opportunities for growth.

I am a passionate and detail-oriented interior designer with over six years of experience in customer service, social media management and Virtual Assistant. My journey has been marked by a proven track record of effectively handling customer complaints and ensuring satisfaction. I thrive on creating systems that enhance customer experiences, such as a predictive order tracking system that ensures clients never run out of essential products.

Throughout my career, I have successfully managed and grown customer bases across various social media platforms. My methodical, customer-focused approach, combined with exceptional analytical and problem-solving skills, has allowed me to implement innovative solutions, such as a new reward system for loyal clients. I am dedicated to continuous improvement and fostering strong relationships with customers and team members alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support Associate

Current

Chack General Suppliers Limited

Jun 2021 - Present (4 years 3 months)

Responsible for delivering information about products and services, resolving customer complaints, and collecting feedback. Track customer service metrics and handle administrative tasks to ensure customer satisfaction.

Customer Service Complaint Handling Feedback

Virtual Assistant

Soteria Shop&Ship

Jul 2021 - Mar 2022 (8 months)

Performed administrative tasks, managed social media, provided customer service support, and coordinated inventory and shipments. Engaged in research to support business operations.

Social Media Management Customer Service Inventory Management Research

Social Media Manager

Baraza Media Lab

Jan 2020 - Oct 2020 (9 months)

Developed social media campaigns, updated content across platforms, engaged with followers, and analyzed campaign data. Communicated with stakeholders to strengthen relationships.

Campaigns Content Management Data Analysis

Cashier / Customer Service

Mamarocks Restaurant

Jan 2019 - Jan 2020 (1 year)

Handled customer transactions, issued receipts, greeted customers, and managed merchandise returns and exchanges to ensure a positive dining experience.

Customer Service

Art Assistant Teacher

St Christopher International School

Jan 2015 - Jan 2016 (1 year)

Ran an after-school art club, assisted in curating timetables, and helped students with their artwork. Organized art materials and displayed student work throughout the school.

Art Education Material Preparation Club Management