Amazing Singleton

Handled Tier 1 troubleshooting for desktops, operating systems, software, and network connectivity using ticketing tools like Remedy. Provided account maintenance and login/password support via Active Directory, escalating unresolved issues while maintaining thorough documentation. Supported server validation tasks, monitored uptime, and system alerts.

Conducted risk assessments and compliance audits to align systems with FISMA and NIST frameworks. Drafted Plans of Action and Milestones (POA&Ms), reviewed system vulnerabilities, and monitored security controls post-authorization. Supported internal audits, document evaluation, and knowledge sharing across departments.

Analyzed vulnerability scans and supported remediation tasks utilizing Nessus and Tenable platforms. Managed user data with a strong focus on privacy and efficient incident escalation. Conducted Quality Assurance reviews and assisted in assessing policy compliance within ticketing systems.

Delivered comprehensive employee cybersecurity training and awareness sessions. Collaborated effectively with IT and HR departments to embed cyber awareness into the onboarding process. Created continuous monitoring documentation and coordinated training rollouts across the organization.

Managed Quality Assurance compliance audits and coordinated system monitoring activities. Facilitated policy alignment meetings, calibration sessions, and control reviews to ensure adherence to standards. Utilized STIGViewer and NIST standards to evaluate framework adherence.

Facilitated risk assessments, process documentation, and supported Plans of Action and Milestones (POA&M) development. Led meetings with stakeholders to assess and document current security practices. Conducted audits and mapping of artifacts and cybersecurity controls.

Conducted thorough vulnerability risk analysis and collaborated with IT teams for effective remediation. Prioritized vulnerabilities based on organizational risk tolerance to optimize security efforts.

Reviewed artifacts to verify the proper implementation of security controls. Assisted in high-impact incident triage and comprehensive documentation. Maintained strict compliance with internal standards and Federal regulations.

Reviewed the overall security posture through Quality Assurance reviews and internal audits. Led knowledge base maintenance, metric tracking, and comprehensive compliance evaluation. Coordinated Plans of Action and Milestones (POA&M) updates and validated security packages using NIST guidance.

Studied the full lifecycle of RMF from system categorization through authorization. Developed ATO packages, SSPs, SARs, POA&Ms, and participated in continuous monitoring planning. Set-up hands-on labs for NMAP, Linx and Shell to mimic a real work environment for troubleshooting and scanning.