At Tech Mahindra, I led delivery and account governance for managed infrastructure services across North America, the UK, and Europe. On the AT&T account, I transformed the delivery model and helped raise EBITDA from about 7–8% to 22+% while maintaining SLA and KPI compliance.
I led a globally distributed infrastructure organization of more than 200 people and managed fixed-price engagement P&L. On the Klarstein account, I turned a negative managed margin into 19% within 12 months through automation and cost optimization.
My work has included service transitions, 24×7 follow-the-sun operations, and database services across on-premises and Azure environments. I’ve also supported Agile development teams with sprint and release governance, including CI/CD practices.
Earlier, I worked in database consulting and administration at HSBC Software Development Pvt. Ltd, KPIT Cummins, and CMS Computers, and as a Programmer at Safal Education Pvt. Ltd and Enagram Online Ltd. I’ve applied generative AI tools including Microsoft Copilot, ChatGPT, and Claude to scripting, documentation, and governance reporting.
