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Makonde Adeolu

@makondeadeolu

Customer Support Representative with customer relations and complaint-handling experience at University College Hospital (UCH), Ibadan.

Nigeria

Message

What I'm looking for

I’m eager to apply my communication and administrative skills in a remote customer support environment, responding to enquiries and addressing customer concerns.

At University College Hospital (UCH), Ibadan, I respond to enquiries from patients, visitors, and members of the public, providing accurate and helpful information.

I listen to complaints, investigate issues, follow up on outstanding concerns, and direct enquiries to the appropriate departments when necessary.

I hold a Bachelor of Arts degree in Communication and Language Arts from the University of Ibadan. I’ve also undertaken training and practical learning in Zendesk customer support software.

I’m interested in applying my communication and administrative skills in a remote customer support environment, helping customers with enquiries and concerns.

Experience

Work history, roles, and key accomplishments

Information Officer II

University College Hospital (UCH), Ibadan

Responds to enquiries from patients, visitors, and the public, providing accurate information and assisting in resolving concerns. Handles complaints, investigates issues, follows up on outstanding concerns, and directs enquiries to appropriate departments.

Client Relations Information Management Complaint Handling Public Communications Problem Solving Attention To Detail