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Makayla HuMH
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Makayla Hu

@makaylahu

People operations leader at TRINSIC who launched its first recurring employee pulse surveys and shaped salary adjustments after a $3M funding round.

United States
Message

At TRINSIC, I owned core People Operations for a venture-backed SaaS startup, covering payroll, benefits, onboarding and offboarding, recruiting operations, and HR systems. I also partnered with technical leadership on compensation benchmarking and advocated for company-wide salary adjustments following a $3M funding round.

I designed and launched TRINSIC’s first recurring employee pulse surveys, giving leadership a structured way to gather feedback, identify trends, and consider improvements. I also supported culture and team alignment initiatives, including planning the company retreat and facilitating team discussions.

With PLAYBOOK APP / INDEPENDENT CONSULTING, I managed payroll-related processes and recurring financial operations. I built reporting systems and automated approximately 70% of manual reporting, saving leadership more than 15 hours per week.

At REDSTONE RESIDENTIAL, I led approximately 15 employees across five properties and introduced weekly one-on-ones, development plans, and performance assessments that contributed to at least four internal promotions. Earlier, at CORNERSTONE RESIDENTIAL, I advanced from Leasing Agent to district-level management and coached team members through individualized development plans.

Experience

Work history, roles, and key accomplishments

TR

Head of Business Operations

Trinsic

Mar 2026 - Oct 2026 (7 months)

Owned core People Operations functions for a venture-backed SaaS startup, including payroll, benefits, onboarding, offboarding, and recruiting operations. Partnered with technical leadership on compensation benchmarking and designed the company's first recurring employee pulse surveys.

CR

District Manager / Property Manager

Cornerstone Residential

Jan 2017 - Dec 2019 (2 years 11 months)

Advanced from Leasing Agent to district-level management in under one year, overseeing staffing, hiring, onboarding, and performance across three residential communities. Coached team members through individualized development plans, including mentoring a leasing assistant who advanced to Leasing Manager.

Education

Degrees, certifications, and relevant coursework

Brigham Young University–Idaho logoBU

Brigham Young University–Idaho

Bachelor of Science, Finance

Bachelor of Science in Finance with a minor in Accounting from Brigham Young University–Idaho.

Tech stack

Software and tools used professionally

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