Maka User

Prepared and delivered engaging instruction, adapting explanations to different learning needs. Managed class schedules, attendance records, and communication logs.

Delivered clear, engaging instruction to diverse learners, adapting communication to different levels of understanding. Coordinated communication between teachers, parents, and administration.

Developed and implemented lessons for early elementary students across multiple subjects. Supported students with varying learning levels and collaborated with administrators, teachers, and parents.

Guided customers through account setup, Wix products, billing, and platform workflows by phone, email, and chat. Educated customers on product features and resolved technical and account-related issues, escalating complex cases when necessary.

Managed high-volume email and chat communications with professionalism and accuracy. Coordinated with internal teams to resolve service matters efficiently and documented issues clearly.

Delivered in-person customer service in a fast-paced restaurant and managed daily front-of-house operations. Oversaw scheduling, task prioritization, and performance tracking for a team of 10, and handled bookkeeping and cash reconciliation.

Pursuing a Certificate in Information Technology, expected to complete in 2026.

Earned a BA Joint Honours (International) in Psychological Studies and French from 2012 to 2016.

Completed an Erasmus year abroad focusing on Psychology and French from 2014 to 2015.