Maitreyee Mazumder

Handled inbound warranty and claims inquiries for LG premium consumer electronics via phone, email, web forms, and chat. Investigated product damages, coordinated repair/service and insurer documentation when needed, and resolved complaints through end-to-end claim processing with clear customer communication.

Owned end-to-end program management for global finance training programs, from needs analysis and curriculum design to LMS integration, delivery, mentoring/coaching, and post-program KPI/ROI evaluation. Built and facilitated Order-to-Cash capability programs and supporting learning materials to improve dispute cycle time, reduce dispute inflow, and strengthen SLA adherence and audit readiness.

Led customer service operations for Nordic markets, supporting and supervising customer interactions via phone, chat, and email with audit-ready documentation in CRM/ERP. Served as an escalation point for complex billing and order issues and led Order-to-Cash activities including order management, invoicing accuracy, credit notes, and payment-related inquiries.

Provided customer support for Nordic clients by responding to inquiries via phone, chat, and email and supporting orders, invoices, payments, and account inquiries. Troubleshot digital tool and billing discrepancies while maintaining detailed CRM records for follow-ups and resolution tracking.

Planned, managed, and executed an international market research project for business expansion, alongside customer service and office administration tasks. Generated leads and built relationships with potential distributors, dealers, and partners, and developed marketing/advertising materials for social media.

Developed advertising and marketing materials for domestic and international market use and participated in a trade fair as a representative to build new business relationships. Supported customer service, administrative, and office duties.

Planned, managed, and executed an international market research business project expanding across Europe and Asia. Provided customer service and office administration support throughout the project.

Executed a market research project for a Finnish firm considering business expansion into Canada. Produced research inputs to support expansion decision-making.

Certificate in Learning and Development Consultancy (07/2021).

Completed CIMA Managing Finance in a Digital World (01/2020–03/2020).

Completed the ACCA Certificate in Global Business Services (09/2014–06/2016).

Grade: good (3)

Master’s degree in Economics and Business Administration with specialization in Finance, Accounting, and International Business Strategy. Master’s thesis: "Aligning IT strategy with Business Strategy" (case study of major IT consultancy firms), graded good (3); overall GPA 3.8/5.

Grade: very good (4)

Bachelor’s degree in Business Administration with core coursework in management accounting, financial accounting, business finance, portfolio management, economics, business mathematics, international marketing, and information technology. Bachelor’s thesis: "Alcohol Marketing Strategy for Chinese Consumers" (graded very good (4)); overall GPA 4.7/5.