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Maitrayee SarkarMS
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Maitrayee Sarkar

@maitrayeesarkar

Customer Success Team Lead at APPSeCONNECT, guiding ERP integrations and customer support across SAP, CRM, and eCommerce.

India
Message

At APPSeCONNECT, I lead and mentor Support Consultants, manage customer accounts, and serve as the escalation point for complex technical cases. I also guide teams on SAP, CRM, and eCommerce integrations.

As a Senior Techno-Functional Consultant at APPSeCONNECT, I delivered SAP Business One and ERP integration projects connecting systems including Salesforce, Zoho CRM, HubSpot, Magento, Shopify, and WooCommerce. I gathered requirements, designed solutions, and supported implementation through post-go-live activities.

At Insync Tech Fin Solutions (currently named as APPSeCONNECT), I gathered business requirements and participated in SAP implementation, support, enhancement, and integration projects. I also supported client accounts and troubleshot integration issues using SQL, REST APIs, XML, and JSON.

I won the Smart India Hackathon for developing a UAV-based landslide monitoring solution. I also developed an AI-enabled voice chat assistant for creating sales orders and quotations from phone orders, and built an integration solution connecting Miva with multiple ERP systems.

Experience

Work history, roles, and key accomplishments

AP

Senior Techno-Functional Consultant

APPSeCONNECT

Dec 2022 - Dec 2024 (2 years)

Delivered end-to-end SAP Business One and ERP integration projects involving SAP B1, SAP ECC, SAP S/4HANA, Salesforce, Zoho CRM, HubSpot, Magento, Shopify, WooCommerce, Amazon, and Walmart. Conducted business requirement gathering, GAP analysis, solution design, process mapping, and implementation planning.

IS

Techno-Functional Consultant

Insync Tech Fin Solutions

Dec 2020 - Dec 2022 (2 years)

Gathered and analyzed business requirements for ERP and integration projects, translating business needs into functional solutions. Participated in SAP implementation, support, enhancement, and integration projects across multiple industries.

Education

Degrees, certifications, and relevant coursework

TC

Techno Engineering College

Bachelor of Technology, Electronics & Communication Engineering

2016 - 2020

Grade: 8.66/10

Activities and societies: Winner, Smart India Hackathon; Winner, Technical College Fest (2017 & 2019).

Pursued Bachelor of Technology in Electronics & Communication Engineering, achieving a CGPA of 8.66/10.

Tech stack

Software and tools used professionally

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