Maimoona Nasim

As a Patient Services Assistant, I assist patients face-to-face, handle telephone enquiries, manage bookings, and collaborate with clinical teams to ensure optimal patient care. I also provide patient care, take histories, explain treatments, and update records in the EMIS system.

In my role as a Customer Service Assistant, I advised and served customers, managed stock replenishment, and handled transactions. I engaged with customers to understand their needs and delivered exceptional service while maintaining store cleanliness and achieving sales targets.

As a Customer Service Assistant, I managed daily operations, including cash handling, staff scheduling, and stock ordering. I led the retail team to ensure high customer satisfaction and maintained hygiene and safety standards.

Completed a 12-month medical internship focusing on general medicine and general surgery, gaining hands-on experience in patient care and clinical procedures.

As an Exam Invigilator, I conducted various international exams, ensuring proper procedures were followed, making announcements, and maintaining independence and discretion during the exams.

Completed a training course providing an introduction to Microsoft Office and Windows, focusing on practical skills through simulation exercises.

Passed part 1 (PLAB-1) exam of General Medical Council, UK.

Key subjects covered included Anatomy, Biochemistry, Physiology, Pharmacology, Pathology including Immunology, Forensic Medicine, E.N.T, Ophthalmology, Community Medicine, Paediatrics, Gynaecology and Obstetrics, Surgery, Medicine.