Mai Mahmoud

Provides after-hours and weekend patient intake support for a U.S.-based ophthalmology practice, collecting patient information by phone and relaying details to physicians. Building working familiarity with ModMed EHR.

Provides billing and invoicing support on a recurring contract basis, managing account documentation and accuracy.

Served as trusted long-term point of contact for a publicly traded consumer technology brand (Cricut) across phone, email, and chat for four years. Guided customers through software and hardware updates, including cutting machines and heat presses.

Produced visual and graphic design assets on a contract basis for MJL Media.

Delivered live phone support for FTD and Green Dot accounts, handling order-status follow-up, delivery tracking, and after-sale resolution. Adapted quickly to new proprietary systems with minimal onboarding.

Delivered live virtual instruction for Kindergarten through Grade 9 across multiple countries and curricula, including American and international programs. Managed several distinct curricula simultaneously via Zoom.

Owned curriculum selection for the full kindergarten program, evaluating and updating materials annually. Designed and ran workshops to coach teachers, establishing a shared instructional structure and driving enrollment growth.

Supported bookkeeping functions on a contract basis, including financial record-keeping and account reconciliation.

Delivered classroom instruction for early-childhood students, expanding into curriculum selection and adaptation after the first year. Built strong relationships with parents in a private-school setting.

Provided graphic design support for La Strada Kitchen LLC, including menu item visuals and promotional design assets.

Bachelor's degree in Communications from Alexandria University, completed in 2012.