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Mahnoor Farman

@mahnoorfarman

CRM Administrator at Investment Company who automated reporting and streamlined data workflows with Python, Excel, and Google Sheets.

Turkey

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What I'm looking for

I’m seeking a CRM administration role focused on improving customer relationship processes and user experiences.

At Investment, I managed datasets in Scipio CRM and automated data extraction and reporting with Python, Excel, and Google Sheets. I also designed scripts to streamline data management workflows and reduce manual processing.

I produced structured reports and monitored KPIs for technician performance, service completion, and operational efficiency.

At FixTmanLLC, I operated CRM systems for dispatch workflows, technician assignments, and service tracking across 45+ U.S. states. I maintained work orders and real-time updates, coordinated with technicians and customers to address issues, and assisted with customer service enquiries and follow-ups.

Earlier, I digitised and validated records at CPPR, wrote and edited articles at Techweed.com, and supported operations as a virtual assistant at HandlinPiano. My background also includes a Bachelor of Science in Computer Science and a Master of Science in Architectural Design.

Experience

Work history, roles, and key accomplishments

CRM Administrator

Investment LLC

Jan 2024 - Jan 2025 (1 year)

Managed large datasets within ScipioCRM, ensuring data accuracy and consistency. Automated data extraction and reporting using Python, Excel, and Google Sheets, and produced structured reports to support data-driven decision-making.

Python Excel Google Sheets Data Management Reporting KPI Monitoring

Dispatch and Customer Service

FixTman LLC

Jan 2023 - Jan 2025 (2 years)

Operated CRM systems to manage dispatch workflows, technician assignments, and service tracking across 45+ U.S. states. Coordinated with technicians, internal teams, and customers to resolve issues and ensure service quality.

CRM Dispatch Customer Service Work Order Management Coordination

Data Entry Operator

CPPR

Jan 2021 - Jan 2022 (1 year)

Recorded and organised meeting minutes with high accuracy, ensuring structured documentation and easy retrieval. Performed data digitisation and validation to maintain clean, up-to-date records in internal databases.

Data Entry Data Digitisation Records Management Reporting

Blog Writer

Techweed.com

Jan 2020 - Jan 2021 (1 year)

Created and edited blogs and journal-style articles with a focus on clarity, consistency, and structured content. Collaborated with editorial teams to ensure content accuracy and formatting standards.

Content Writing Editing Blogging Collaboration

Virtual Assistant

Handlin Piano

Jan 2019 - Jan 2020 (1 year)

Monitored project progress and maintained operational records to support business decision-making. Prepared and delivered regular reports directly to the CEO, ensuring timely and accurate updates.

Project Monitoring Reporting Google Calendar Scheduling B2B Communications