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mahmoud soliman

@mahmoudsoliman1

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Technical Bid Engineer at Giza Systems, building Power BI dashboards to track bid pipelines and win-loss ratios.

Egypt

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What I'm looking for

I’m looking to apply my technical and managerial experience, supported by data analysis, requirements gathering, documentation, pre-production validation, and stakeholder reporting, to respond effectively to customer queries and build data-backed technical proposals.

At Giza Systems, I own the technical side of the North Africa bid lifecycle, from gathering requirements and designing solutions to writing proposals and presenting to customers. I implemented Power BI dashboards to track bid pipeline status and win-loss ratios, and analyzed CRM data to find patterns in unsuccessful bids.

At Dell Technologies, I supported RecoverPoint and Data Domain deployments in complex, multi-vendor environments. I led a root-cause analysis project that redesigned the L1/L2 knowledge base and reduced mean time to resolution by 20%; earlier at Orange Business Services, I implemented virtualized infrastructure and automated monitoring solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Bid Engineer

Current

Giza Systems

May 2025 - Present (1 year 5 months)

Owns the technical side of the bid lifecycle for the North Africa sector, gathering requirements, designing solutions, and building technical cases. Conducts competitive benchmarking, author technical proposals, and implements Power BI dashboards to track bid pipeline and analyze win-loss patterns.

Requirements Analysis Solution Design technical proposals RFP Responses Competitive Benchmarking SWOT Analysis Risk Analysis Power BI CRM Analysis Customer Presentations

Senior Technical Support Engineer

Dell Technologies

Feb 2021 - Apr 2025 (4 years 2 months)

Owned post-implementation support for Dell's RecoverPoint and Data Domain deployments, resolving complex multi-vendor customer environments. Led a root-cause analysis project that redesigned the L1/L2 knowledge base, reducing MTTR by 20%.

RecoverPoint EMC Data Domain VMWare VSphere Storage Troubleshooting Root Cause Analysis Knowledge Management MTTR Reduction Multi Vendor

System and Cloud Engineer

Orange Business Services

Sep 2017 - Jan 2021 (3 years 4 months)

Implemented and administered virtualized infrastructure on the Orange Cloud Platform, delivering customer change requests from design through deployment. Led a VMware upgrade across the full customer base and designed a custom automated monitoring solution using Bash scripting.

VMWare VSphere Cloud Infrastructure Change Management BASH Automation Monitoring Preproduction Validation Stakeholder Reporting

Incident Management Specialist / Shift Leader

Orange Business Services

Apr 2014 - Aug 2017 (3 years 4 months)

Supported and troubleshot the WAN network for Air France and KLM on a 24/7 basis. Served as shift leader and first point of escalation, leading weekly incident review calls with the customer.