At Archer Integrated Risk Management, I lead initiatives to improve demo environment scalability and reliability. I also drive automation and tooling strategies for Sales Operations.
Previously at Archer Integrated Risk Management, I supervised environment development for pre-sales demonstrations and led backend system upgrades and integrations. I also mentored junior engineers and streamlined internal documentation.
At Orange Business Services, I developed an automation tool that improved SLA achievement time by 70% and earned an award from the VP of Customer Service Operations. I also worked with a global team handling German customers and monitored systems and customer network security.
At WinFi, I provided technical support for Cisco Meraki, Ruckus, and Mikrotik products, and implemented and upgraded client systems with scripting and automation. My background also includes network engineering, GRC, and a bachelor's thesis on household appliance scheduling in smart homes.
