Looking for a job

Mahfuza Akter Salma

@mahfuzaaktersalma

Message

I build effective HR operations and customer relationships across growing organizations.

Bangladesh

Message

What I'm looking for

I'm seeking a full-time, on-site opportunity where I can contribute HR, administration, customer service, and business development experience, with a strong interest in supporting the education sector.

I'm currently supporting HR and administration at Win Pro Tech Limited, managing recruitment, onboarding, attendance, payroll support, employee relations, vendor coordination, and office operations.

Previously, I maintained CRM data and customer relationships at Anwar Group of Industries, using customer insights, KPI tracking, reporting, and workflow improvements to support sales and marketing alignment.

Across Tianshi Bangladesh Co. Ltd and bKash Ltd, I've handled employee records, recruitment coordination, customer complaints, team support, training, front-desk operations, and office administration. I'm passionate about contributing my HR, administration, and customer-service experience to the education sector.

Experience

Work history, roles, and key accomplishments

Current

Executive, HR and Admin

Current

Win Pro Tech Limited

May 2026 - Present (4 months)

Responsible for talent acquisition, employee lifecycle management, payroll administration, and office administration. Manages HR documentation, employee relations, vendor management, and training coordination.

Talent Acquisition Recruitment Onboarding Payroll HR Documentation Employee Relations Vendor Management Office Administration Asset Controls Inventory Management training coordination CRM

Customer Relationship Management (CRM)

Anwar Group of Industries

Apr 2024 - Oct 2025 (1 year 6 months)

Maintained and updated customer information in CRM systems, ensuring data accuracy and integrity. Analyzed customer data, resolved complaints, and collaborated with sales and marketing teams to align strategies.

CRM Data Management Data Analysis Customer Relationship Management Complaint Resolution Collaboration Workflow Development Communication Skills Reporting KPI Tracking

HR & Admin Officer

Tianshi Bangladesh Co. Ltd

Jun 2022 - May 2023 (11 months)

Maintained employee records and updated internal databases. Assisted in recruitment, job postings, and interview scheduling, and handled payroll data, employee benefits, and company policy updates.

Employee Records Database Management Recruitment Interview Scheduling Payroll Employee Benefits Policy Implementation Event Organization Office Operations Asset Procurement Fleet Monitoring

Customer Care and Front Desk Executive

Tianshi Bangladesh Co. Ltd

Jan 2022 - May 2022 (4 months)

Conducted customer satisfaction surveys and resolved customer complaints and inquiries. Managed the switchboard, greeted guests, and coordinated office correspondence.

Customer Satisfaction Complaint Resolution Product Promotion Front desk management Switchboard Operation Correspondence

Customer Care Executive

Bkash Ltd

Dec 2019 - Dec 2021 (2 years)

Managed customer service operations and team supervision. Assisted in policy development and complaint resolution, and provided training and support to customer service representatives.

Customer Service Team Supervision Policy Development Complaint Resolution Training Switchboard Management Call Logging Visitor Registration