mahfuja akter
@mahfujaakter
Community moderator and customer support professional who managed Facebook and WhatsApp business pages and helped customers with orders and inquiries.
BangladeshWhat I'm looking for
Across online platforms and business pages, I moderated comments and messages, responded to customer questions, and supported page engagement while maintaining professional communication.
At Mafuworld, I managed online business activity through Facebook, WhatsApp, and online marketplaces. I prepared product and promotional posts, recorded orders, supported customers after purchase, and coordinated delivery details.
As a freelance graphic designer on Fiverr and with other online clients, I created logos, branding assets, and social media designs. I used Adobe Photoshop and Illustrator and revised designs based on client feedback.
Experience
Work history, roles, and key accomplishments
Freelance Graphic Designer
Fiverr and Other Online Clients
Jan 2019 - Mar 2026 (7 years 2 months)
Created logos, branding assets, social media designs, flyers, banners, and promotional materials. Communicated directly with clients and revised designs based on feedback.
Online Business Management
Mafuworld
Jan 2021 - Dec 2021 (11 months)
Managed online business activity through Facebook, WhatsApp, and online marketplaces. Prepared product posts, pricing details, and promotional content.
Community Moderator / Online Customer Support
Online Platforms and Business Pages
Managed and moderated comments, messages, and customer interactions on online pages. Responded to customer questions politely and helped resolve routine inquiries.
Education
Degrees, certifications, and relevant coursework
Siddheswari Girls' College
Higher Secondary Certificate, General
Grade: 3.67/5.00
Completed Higher Secondary Certificate (HSC) with a GPA of 3.67 out of 5.00.
Rampura Ekramunnessa Girls' High School
Secondary School Certificate, General
Grade: 4.63/5.00
Completed Secondary School Certificate (SSC) with a GPA of 4.63 out of 5.00.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
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