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Mahendra KumbharMK
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Mahendra Kumbhar

@mahendrakumbhar

Customer Success professional at Avenir Solutions, managing the full client lifecycle for 50+ clients across digital projects.

India
Message

What I'm looking for

I'm seeking a full-time remote Customer Success Manager or Key Account Manager role in a SaaS or technology company.

At Avenir Solutions, I own the full client lifecycle for 50+ clients across manufacturing, engineering, healthcare, education and retail in India, the US and the UK. I turn business needs into scoped solutions and coordinate delivery with developers, designers, freelancers and vendors.

I guide clients through onboarding, implementation, training and ongoing support, and follow customer requests and escalations through to resolution. I also train client teams on website administration, analytics, SEO and social-media integration.

Earlier, at Mirage Design Studios, I managed customer requirements for corporate presentations, websites, web applications, branding and e-learning projects. My earlier career included banking, insurance and B2B sales, and I hold an MBA in Marketing.

Experience

Work history, roles, and key accomplishments

AS
Current

Founder / Digital Solutions Consultant

Avenir Solutions

Sep 2009 - Present (17 years 2 months)

Owned the full client lifecycle for 50+ clients across manufacturing, engineering, healthcare, education, and retail in India, the US, and the UK, including discovery, onboarding, delivery, training, and ongoing support. Acted as the single point of contact, turning business needs into scoped solutions and coordinating developers, designers, freelancers, and vendors.

BC

Agency Manager

Bharti AXA Life Insurance Co.

Jul 2007 - Jan 2008 (6 months)

Recruited, trained, and developed advisors; monitored team performance, persistency, policy conversion, and compliance.

Education

Degrees, certifications, and relevant coursework

Pune University logoPU

Pune University

Master of Business Administration, Marketing

Master of Business Administration (MBA) in Marketing from Pune University.

Pune University logoPU

Pune University

Bachelor of Science, Chemistry

Bachelor of Science (B.Sc.) in Chemistry from Pune University.

Tech stack

Software and tools used professionally

Interested in hiring Mahendra?

You can contact Mahendra and 600K+ other talented remote workers on Himalayas.

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