
Mahendra Kumbhar
@mahendrakumbhar
Customer Success professional at Avenir Solutions, managing the full client lifecycle for 50+ clients across digital projects.
What I'm looking for
At Avenir Solutions, I own the full client lifecycle for 50+ clients across manufacturing, engineering, healthcare, education and retail in India, the US and the UK. I turn business needs into scoped solutions and coordinate delivery with developers, designers, freelancers and vendors.
I guide clients through onboarding, implementation, training and ongoing support, and follow customer requests and escalations through to resolution. I also train client teams on website administration, analytics, SEO and social-media integration.
Earlier, at Mirage Design Studios, I managed customer requirements for corporate presentations, websites, web applications, branding and e-learning projects. My earlier career included banking, insurance and B2B sales, and I hold an MBA in Marketing.
Experience
Work history, roles, and key accomplishments
Founder / Digital Solutions Consultant
Avenir Solutions
Sep 2009 - Present (17 years 2 months)
Owned the full client lifecycle for 50+ clients across manufacturing, engineering, healthcare, education, and retail in India, the US, and the UK, including discovery, onboarding, delivery, training, and ongoing support. Acted as the single point of contact, turning business needs into scoped solutions and coordinating developers, designers, freelancers, and vendors.
Freelancer
Mirage Design Studios
Apr 2008 - Aug 2009 (1 year 4 months)
Managed customer requirements and delivered corporate presentations, websites, web applications, branding, and e-learning projects. Serviced existing customers, identified additional needs, and supported their ongoing technology requirements.
Agency Manager
Bharti AXA Life Insurance Co.
Jul 2007 - Jan 2008 (6 months)
Recruited, trained, and developed advisors; monitored team performance, persistency, policy conversion, and compliance.
Sales Manager
ING Vysya Life Insurance Co.
Jun 2006 - Jul 2007 (1 year 1 month)
Managed advisor recruitment, training, and performance; conducted team meetings and prepared weekly/monthly reports.
Senior Relationship Executive
ICICI Bank Ltd.
Oct 2005 - May 2006 (7 months)
Managed corporate banking acquisition and existing-client relationships across cash credit, overdraft, trade finance, and bank guarantee products.
Marketing Executive
Champion Trading & Services Pvt. Ltd.
Jul 2001 - Sep 2005 (4 years 2 months)
Managed B2B product marketing, distributors, market expansion, and strategic tie-ups across multiple Indian markets.
Marketing Executive
Raviraj Publicity
Sep 2000 - Jun 2001 (9 months)
Acquired and serviced advertising clients and promoted print, audio, video, and outdoor media solutions.
Education
Degrees, certifications, and relevant coursework
Pune University
Master of Business Administration, Marketing
Master of Business Administration (MBA) in Marketing from Pune University.
Pune University
Bachelor of Science, Chemistry
Bachelor of Science (B.Sc.) in Chemistry from Pune University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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