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rizwana kazi

@rizwanakazi

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Experienced IT project manager with a focus on efficiency and leadership.

India

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What I'm looking for

I seek a role that values leadership and innovation, fostering growth and collaboration.

I am a seasoned IT project manager with a proven track record of overseeing projects from conception to delivery. My experience spans across leading cross-functional teams at esteemed organizations like JP Morgan Chase and Capgemini, where I directed the full project lifecycle, ensuring timely delivery and adherence to scope. I have successfully implemented management and task tracking strategies that enhanced project efficiency, resulting in significant cost savings and increased productivity.

Throughout my career, I have demonstrated a strong ability to troubleshoot complex technical issues using tools such as Xceptor, Alteryx, Automation Anywhere, and UiPath. My commitment to continuous improvement has led to process enhancements that reduced reporting turnaround time by 25% and increased project efficiency by 20%. I am passionate about leveraging my leadership and technical expertise to drive organizational growth and foster a collaborative team environment.

Experience

Work history, roles, and key accomplishments

Associate

JP Morgan Chase

Aug 2020 - Oct 2021 (1 year 2 months)

Directed the full project lifecycle, ensuring timely delivery and adherence to scope. Implemented management and task tracking strategies to enhance project efficiency, reducing reporting turnaround time by 25% and increasing project efficiency by 20%. This resulted in two extra projects per quarter and $50,000 in additional annual revenue.

Project Management Alteryx Time Tracking Process Improvement Team Leadership Reporting

Senior Consultant

Capgemini

Jul 2017 - May 2019 (1 year 10 months)

Managed delivery schedules achieving a 100% on-time delivery rate. Supervised a diverse team and ensured smooth production rollouts while implementing streamlined release processes that improved scheduling and minimized risks, resulting in a 50% reduction in cycle time.

Project Management Risk Mitigation Release Management Scheduling Process Improvement Client Engagement Productivity

Technical Operations Lead

JP Morgan Chase

Apr 2015 - May 2017 (2 years 1 month)

Delivered desktop support and managed diverse desktop services, improving support via telephone and implementing efficient ticket management, achieving a 30% reduction in ticket resolution time.

Desktop Support Ticketing Technical Troubleshooting Asset Management Customer Service

Service Desk Team Lead

General Mills

Feb 2009 - Sep 2012 (3 years 7 months)

Led service desk team ensuring timely resolution of technical issues and maintaining high customer satisfaction. Developed strategies to enhance service delivery and team performance.

Team Leadership Customer Satisfaction Technical Support Service Delivery Performance Management Communication Problem Solving

Remote Support Engineer

HCL Technologies

Aug 2007 - Dec 2008 (1 year 4 months)

Provided remote technical support, resolving a variety of IT issues and improving system reliability. Collaborated with teams to enhance service quality and response times.

Remote Collaboration Technical Troubleshooting Reliability Collaboration Quality Communication Problem Solving

Trainee Engineer

CMS Info Systems

Feb 2007 - May 2007 (3 months)

Assisted in various engineering tasks, gaining hands-on experience with technical troubleshooting and maintenance. Developed foundational skills in IT support.

Technical Troubleshooting Maintenance Engineering Support IT Problem Solving Team Collaboration

Medical Transcriptionist

CBay Transcription Services, Inc

Mar 2004 - Mar 2006 (1 year 11 months)

Transcribed medical documents with high accuracy, contributing to effective patient care and record-keeping. Developed attention to detail and time management skills.

Attention To Detail Time Management Records Management Documentation Communication

Tutor

Aisha Coaching Classes

Jul 2002 - Feb 2004 (1 year 7 months)

Provided tutoring services, helping students improve their academic performance in various subjects. Developed teaching skills and personalized learning strategies.

Teaching Communication Personalization Subject Matter Expertise