At HMRC, I manage customer enquiries, review account information and update records in line with procedures. I also support customers having difficulty accessing their online accounts.
As a Complaints Investigation Officer, I reviewed complaints, gathered information from records and correspondence, and coordinated with departments to progress resolutions. I prepared written responses explaining decisions and next steps.
As a Quality Assurance Administrator, I checked customer records for errors and incomplete information, maintained documentation and highlighted recurring administrative issues.
Earlier, as a Claims Support Officer and Customer Service Advisor, I supported claims processing, reviewed customer information and helped resolve enquiries. I hold a BSc (Hons) in Construction Management from University of Wolverhampton.
