Open to opportunities

Amoray Clarke

@amorayclarke

Message

Dedicated administrative professional excelling in client service, operations, and process improvement.

Namibia

Message

What I'm looking for

I seek a client-focused administrative or operations role in financial services where I can apply my process, training and escalation experience while growing into increased responsibility.

I am a dynamic, passionate administrative professional with strong customer-experience focus and proven reliability working under pressure.

I have extensive experience in personal assistance, senior administration, new-business loading and escalations within financial services, handling enquiries, appointments, and complex payment investigations.

I guide and train financial advisors and brokers on systems, manage FIA case issuance and annuity payments, and lead weekly new-business processing via Indigo.

I deliver consistent high performance, evidenced by multiple team Top Performer and HIPO awards, and I bring excellent communication, time management, planning and multi-tasking skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrator

Current

Old Mutual Towers Namibia

Aug 2016 - Present (9 years 5 months)

Managed service and new business queries, escalations and requests across financial advisors and broker panels to improve case handling and turnaround.

Broker Management Client Communication Problem Solving Financial administration

Current

Managedairy Specialist

Current

Old Mutual Towers Namibia

Handled Managedairy follow-ups, payments investigations, FIA case issuance, annuity and life cover payments, and loaded weekly new business via Indigo with escalations.

Payments Investigation Payments Investigations Case Management Escalations Training

Personal Assistant

Stanfin Brokers

Jun 2012 - Jul 2016 (4 years 1 month)

Managed administration for new and existing business, handled enquiries and broker appointments, and performed daily task follow-ups to support operations.

Administrative Support Communication Organisation