At Spectrum / Cox Communications, Inc., I lead UX strategy and execution across enterprise platforms for Residential, Mobile, Cox Business, and Customer Care. I built and evolved design systems across Salesforce and Pega, reducing design-to-development effort by 40%.
I led product design across five enterprise workstreams and redesigned workflows that contributed to a 30% improvement in operational efficiency. My work on Cox Mobile onboarding, billing, account management, and self-service contributed to a 25% increase in customer satisfaction.
At Huddle, Inc., I led end-to-end product design for GoFan's responsive web and mobile ticketing experiences. I established reusable patterns across ticket discovery, purchase, payment, and ticket management.
At InterContinental Hotels Group, I led and managed a five-person UX design team while remaining hands-on in product design. Earlier, I led front-end development at CNN, and my Computer Science background and experience with HTML, CSS, and JavaScript continue to inform how I bring design systems into implementation.
