Open to opportunities

An Kreis

@ankreis

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Dynamic HR professional with expertise in payroll and employee relations.

Czechia

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What I'm looking for

I am seeking a role that values employee development and fosters a positive workplace culture.

As a dynamic HR professional with extensive experience in Payroll Services and Employee Relations across the EMEA region, I have a proven ability to manage compliance, enhance customer experiences, and lead strategic HR initiatives. My career has been marked by a commitment to fostering positive employee relations and organizational success, which I have achieved through effective conflict resolution, policy development, and process optimization.

In my recent role as an EMEA Payroll Care Specialist at Amazon, I ensured compliance with labor laws and streamlined payroll processes, reducing error rates by 15%. I spearheaded cross-functional collaborations that enhanced employee satisfaction and aligned payroll operations with broader HR strategies. My passion for transformational coaching, which I began in 2023, allows me to support individuals in their personal and professional growth, helping them to follow their dreams.

Experience

Work history, roles, and key accomplishments

EMEA Payroll Care Specialist

Amazon

Mar 2022 - Jun 2024 (2 years 3 months)

Managed compliance with EMEA labor laws and streamlined payroll processes, reducing error rates by 15%. Enhanced employee satisfaction through cross-functional collaborations and developed global people initiatives to boost engagement.

Payroll Operations Compliance HR Management Process Improvement Stakeholder Engagement Data Analytics Communication Talent Management

Team Manager Pay Services

Amazon

Oct 2020 - Mar 2022 (1 year 5 months)

Led a team of HR Administrators across 7 EMEA markets, improving SLA compliance by 7%. Reduced payroll defects significantly and managed system implementations for new country launches.

Project Management Process Optimization Employee Engagement Payroll Operations Compliance Team Leadership Performance Management Training Communication Stakeholder Engagement

Sr. HR Administrator

Amazon

Oct 2018 - Oct 2020 (2 years)

Provided comprehensive payroll support, achieving 100% on-time submissions and reducing processing errors by 10%. Designed process improvements that decreased manual workload significantly.

Payroll Process Improvement HR Management Compliance Team Collaboration Data Analysis Communication Employee Relations Training Stakeholder Engagement

Onboarding Specialist

Hays

Nov 2016 - Oct 2018 (1 year 11 months)

Designed and delivered onboarding materials for new hires, enhancing engagement and integration. Streamlined processes for over 500 hires, achieving high satisfaction rates.

Onboarding Training Development Employee Engagement Process Optimization Communication HR Management Stakeholder Engagement Team Collaboration Project Management

HR Assistant

Young Initiative Association

Feb 2014 - Oct 2017 (3 years 8 months)

Managed applicant databases and coordinated recruitment campaigns for EVS projects. Mentored volunteers and represented the NGO at international events.

Recruitment Database Management Event Coordination Mentoring Communication Team Leadership Project Management Stakeholder Engagement

Customer Support

RINF Outsourcing

Feb 2014 - Oct 2016 (2 years 8 months)

Provided technical support to Spanish-speaking clients, improving customer satisfaction scores by 20%. Developed training materials that reduced ramp-up time for new hires.

Customer Support Technical Support Training Development Communication Problem Solving Team Collaboration Process Improvement Data Analysis Performance Metrics

Education

Degrees, certifications, and relevant coursework

University of A Coruña

Master's Degree, Human Resources Management

2013 - 2015

Completed a Master program in Human Resources Management, focusing on various aspects of HR practices and strategies.

University of Bucharest

Bachelor's Degree, Philology

2010 - 2013

Pursued a Bachelor's degree in Philology, specializing in Spanish and Romanian languages, which provided a strong foundation in communication and cultural understanding.