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Diego Delgadillo

@diegodelgadillo

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I deliver multilingual HR operations, employee services, and case management across global teams.

Czechia

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What I'm looking for

I'm looking for a specialist role where I can apply strong HR process knowledge, reliable case management, and multilingual employee support within a global shared-services or corporate HR team.

I've supported employees, managers, and HR partners across the US, LATAM, EMEA, and MENA for more than 10 years, including eight years of progression at Amazon.

At Amazon, I managed HR operations involving employee lifecycle processes, payroll, benefits, tax, stock, pay discrepancies, policy changes, and complex executive cases. I supported 12 countries across two business units and used Workday, ADP Workforce, Salesforce Service Cloud, Zendesk, and Oracle to deliver accurate, timely service.

Most recently at Accolade Technology, I supported a team of 18, handling an average of 3,240 monthly cases while maintaining 95% quality and 24–48-hour SLAs. I bring hands-on case management, quality, documentation, escalation resolution, and multilingual employee support to global shared-services and corporate HR teams.

Experience

Work history, roles, and key accomplishments

Supervisor, Care Support

Accolade Technology

Jun 2023 - Nov 2025 (2 years 5 months)

Supervised day-to-day service delivery, monitored workload and quality, and provided structured feedback. Managed a team of 18, handling an average of 3,240 cases monthly with 95% quality scores and 24-48 hour SLAs.

Case Management Quality Assurance Team Leadership SLA Management Process Compliance Recruitment Onboarding Stakeholder Management

Sr. HR Operations Specialist, EMEA & MENA

Amazon

Nov 2021 - Apr 2023 (1 year 5 months)

Supported regional HR operations across EMEA and MENA, coordinating projects and process changes. Tracked progress, identified risks, and performed quality checks for 12 countries across 2 business units.

HR Operations Project Coordination Quality Checks Workday ADP Workforce Salesforce Service Cloud Zendesk Change Management

Sr. HR Operations Specialist, US

Amazon

Apr 2018 - Oct 2021 (3 years 6 months)

Handled regional partner requests and prioritized HR operations actions. Mentored 15 people, improving team quality from 70% to 95% and increasing case closing average by 30%.

HR Operations Case Management Mentorship Training Quality Improvement Benefits Administration Payroll Support Lifecycle Management

HR Specialist

Amazon

Jun 2015 - Mar 2018 (2 years 9 months)

Resolved employee queries and escalated cases related to benefits, payroll, and lifecycle processes. Maintained case records and supported operational projects, achieving 97% under 24h SLA and QA score of 98.