Open to opportunities

Kateřina Čeplová

@kateinaeplov

Detail-oriented Warranty Claims Specialist with 4+ years processing claims, managing ERP records, and improving operational workflows.

Czechia

Message

What I'm looking for

I’m looking for full-time remote opportunities where I can process warranty claims and high-volume data entry with ERP and Excel reporting, maintain accurate records, track SLA performance, and support continuous process improvements in international B2B teams.

I handle high-volume warranty claims and service cases with a strong focus on accuracy and completeness. I process data entry and record management in ERP (INFOR) and ticketing systems, review and validate claims documentation for compliance, and communicate with international B2B clients via email and ticketing platforms.

I track and report claim volume, claim status, and SLA performance, and I build Excel reports using pivot tables, filters, and data tracking to monitor trends. I also identify process gaps, contribute to workflow improvements and documentation updates, and collaborate across time zones in fully remote environments while supporting onboarding and training.

Experience

Work history, roles, and key accomplishments

Warranty Claims Specialist

Keestrack-CZ, s.r.o.

Mar 2022 - Mar 2026 (4 years)

Processed high-volume warranty claims and service cases with a focus on accurate documentation and compliance. Managed ERP (INFOR) and claims records, communicated with B2B clients, and monitored claim status and SLA performance.

Warranty Claims Claims Processing Service Cases Data Entry Record Management ERP Ticketing Systems Documentation SLA Excel Pivot Tables Filters Reporting B2B Email Support Chat Support Process Improvement

Quality Inspector

ALW Industry, s.r.o.

Jul 2015 - Oct 2021 (6 years 3 months)

Conducted product inspections and ensured compliance with quality standards. Maintained defect/returns records, performed documentation and reporting, and supported process improvements.

Inspections Compliance With Standards Documentation Reporting team training Process Improvement

Bookstore Sales Assistant

Gabriela Taberyová Bookstore

Nov 2013 - Dec 2014 (1 year 1 month)

Managed e-commerce order processing and supported administrative and documentation tasks. Maintained customer and inventory records and updated product information.

E Commerce Operations Order Processing Inventory Administrative Support Documentation