At Your Bakery S.A. (Biscuits by Nane), I handled multichannel customer service, resolving 100+ inquiries per month with a 95% first-contact resolution rate. I also prepared daily sales and cash operation reports and coordinated inventory control and restocking.
At Local Comercial Moda y Belleza, I provided customer support across in-person, phone, and email channels and wrote reports on product turnover, sales, and department needs. I coordinated the sales process from opportunity follow-up through collections and after-sales service.
Earlier, I coordinated orders, billing, and collections for a meat distribution microbusiness, where customer follow-up strategies increased acquisition by 10%. At ICNESA, I optimized administrative workflows, reducing report preparation time by 20%, and supported transaction recording and financial statement preparation.
