madison ledyard

I’m a driven and hardworking Bio student at Cleveland State University with aspirations to become a dermatologist and eventually own a practice or med spa. I bring strong leadership, management, problem-solving, time management, and customer service skills, and I’m known for my reliability, my ability to connect with others, and my proactive approach to tasks.

In retail, I’ve demonstrated leadership and management by overseeing daily operations and guiding teams as a Key Holder / Operations Captain (March 2023 – present). I lead store operations to ensure smooth day-to-day functions, serve as a trusted point of contact for team members, assist with customer service and sales strategies, and implement new store policies to improve efficiency in operational processes. I also developed and maintained a loyal customer base as a Sales Associate (May 2021 – December 2022), using exceptional service, product knowledge, and social media & marketing to promote brands, while managing inventory and assisting with visual merchandising. Through volunteer experience, including Richmond Heights Senior Living and Autism Assistance, I support people by providing companionship, wellness activities, and structured learning and play to promote social interaction and inclusion—and I’m CPR certified.