Jessamyn Curtis

Served as the primary team lead and support for physicians, overseeing daily operations and ensuring smooth patient care flow. Supervised and trained medical assistants, delegating tasks and monitoring performance while maintaining data integrity across patient records and ensuring HIPAA compliance. Supported software transitions, trained new hires on Modmed EMA EHR, and processed prior authorizat

Managed high-volume patient check-ins, accurately processing demographic and financial data using EMA and collaborating with staff to improve operational efficiency. Scheduled appointments, optimized physician workflows, and trained front desk staff on NEXTGEN scheduling and billing software. Processed insurance verification and prior authorization for major health plans while maintaining HIPAA co

Managed administrative tasks including payment collection, insurance verification, and healthcare billing, ensuring HIPAA compliance and maintaining patient records and treatment plans. Conducted first-round interviews and led weekly patient orientation classes. Spearheaded community outreach and marketing initiatives, delivering presentations and developing promotional content.

Managed lease processing, financial transactions, and ensured compliance with the Housing Urban Development Program, conducting financial data entry and bookkeeping. Created and improved workflows for lease and tenant onboarding processes using EXCEL and Asana, and trained new operations employees. Led marketing initiatives, created promotional content, and conducted campus recruitment of student

Managed front desk operations, scheduled appointments, and handled customer inquiries. Demonstrated integrity through keyholder duties, including securing the office and transporting daily revenue for deposit. Trained and mentored new employees, reinforcing company policies and demonstrating leadership skills.

Delivered exceptional customer service to diverse guests at a Fortune 100 Company and monitored inventory. Completed Disney Leadership 101 courses, building leadership, problem-solving, interpersonal, and teamwork abilities.