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Madhuri Nirale

@madhurinirale

Application Production Support Engineer with 10+ years ensuring uptime and performance of enterprise applications. Expert in L2/L3 incident management

Greece

Message

What I'm looking for

I seek a senior systems/production-support role in a collaborative team focusing on uptime, incident management, deployments, monitoring, and continuous improvement using UNIX, SQL, DevOps and cloud tools.

I am an experienced IT professional with over 10 years in systems operations, application and production support across financial services and enterprise clients. I have led support, release and deployment activities using UNIX, SQL, Jenkins, UDeploy, Apache Tomcat, Splunk and Nagios, and hold ITIL V3 and Azure Fundamentals certifications.

I consistently drive incident resolution, deployments and infrastructure migrations — including RHEL6 to RHEL7 and Tomcat/Java upgrades — and have been recognized for proactive outage handling and deployment initiative. I seek to improve operational resilience by streamlining release processes, enhancing monitoring, and mentoring teams to deliver reliable production services.

Experience

Work history, roles, and key accomplishments

Senior Systems Operations Engineer

Wells Fargo India Solutions Pvt Ltd

Nov 2019 - Apr 2023 (3 years 5 months)

Led L2 support and release management for WEBATM and AOS, supporting 70+ services in a 16/5 operation and managing quarterly/patch releases, certificate management and RHEL migrations to improve availability and incident resolution.

Unix Apache Tomcat Jenkins Splunk AppDynamics Nagios

Senior Software Engineer

TeamLease Digital Pvt Ltd

Nov 2016 - May 2019 (2 years 6 months)

Provided L2 research and production support for Barclays Live, troubleshooting complex functional and technical issues, coordinating global release management and post-rollout testing to maintain SLAs.

Incident Management Troubleshooting Release Management SQL Jira

Software Engineer

HSBC Software Development India Pvt Ltd

Jun 2014 - Jul 2015 (1 year 1 month)

Provided 24x7 L2 production support for GB & GCF covering 35+ applications and 90,000 users across 80+ countries, managing Control-M jobs, incident resolution and change management to ensure uptime.

Control M Jobs Unix SQL Monitoring Change Management Incident Management Cognos

ASM Tier 2 Engineer

Tech Mahindra Ltd

Apr 2011 - Jun 2014 (3 years 2 months)

Delivered Tier2 ASM production support for AT&T enterprise systems, managing 24x7 monitoring, releases, backups and change management to maintain application availability and meet SLAs.

SQL Toad Putty Monitoring Change Management Backup

Education

Degrees, certifications, and relevant coursework

DVR College of Engineering

Bachelor of Technology, Electrical and Electronics Engineering

2006 - 2010

Grade: Distinction (73.4%)

Bachelor of Technology in Electrical and Electronics Engineering from DVR College of Engineering affiliated to Jawaharlal Nehru Technological University, Hyderabad. Graduated in 2010 with distinction, aggregate 73.4%.