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Madeline Miller

@madelinemiller

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I’m an Audiology Technician who delivers compassionate patient care and efficient clinic coordination.

United States

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What I'm looking for

I’m looking for a role with empathetic communication, accurate documentation, and smooth scheduling. I want a team that values organization, continuous improvement, and the opportunity to keep learning and growing.

I’m a patient-focused Audiology Technician with hands-on experience optimizing clinic workflow through scheduling, follow-up, and coordination of care. I quickly grasp new concepts and software while staying calm, organized, and emotionally intelligent in high-volume settings.

In my most recent role at UCHealth, I managed scheduling, patient follow-up, and care coordination for audiology patients to improve department workflow. I supported pediatric and geriatric populations, handled hearing aid orders and inventory tracking, and ensured accuracy and efficiency in insurance documentation, including coverage verification and prior authorizations.

Before that, as an Audiology Assistant across three locations, I managed clinician schedules and needs, provided direct patient-facing hearing aid troubleshooting, maintenance, and counseling, and supported patients with questions, concerns, and complaints. I kept thorough EMR documentation and collaborated with ENT staff, reception, and billing to maintain strong continuity of care.

I also built process improvements by creating a comprehensive 40-page training manual to standardize procedures and strengthen onboarding efficiency. Alongside my clinical work, I’ve pursued professional development (AAPC, Certified Professional Coder—est. completion Oct 2026) and bring a proven customer-service foundation from fast-paced roles where accuracy, confidentiality, and communication mattered every day.

Experience

Work history, roles, and key accomplishments

Audiology Technician

UCHealth

Apr 2024 - Jun 2025 (1 year 2 months)

Managed scheduling, patient follow-up, and care coordination to optimize audiology department workflow. Provided patient-centered support for pediatric and geriatric hearing aid needs, including hearing aid orders, inventory tracking, insurance verification, and assistance with fittings and repairs.

Patient Scheduling Patient Follow Up Care Insurance Verification Prior Authorizations Hearing Aid Fitting HIPAA compliance Care Coordination

Audiology Assistant

Alpine Ear Nose & Throat

Jun 2022 - Mar 2024 (1 year 9 months)

Coordinated audiology scheduling and patient-facing support across three locations. Assisted with hearing aid troubleshooting, maintenance, and patient counseling while maintaining thorough electronic medical record documentation.

Scheduling coordination Patient Counseling Hearing Aid Troubleshooting Device Maintenance Support HIPAA compliance

Pediatric Medical Scheduler

The Youth Clinic

Sep 2021 - May 2022 (8 months)

Scheduled and coordinated pediatric appointments while serving as the first point of contact for parents and guardians. Triaged patient calls and messages, handled new patient intake paperwork accurately, and supported continuity of care through coordination with clinical staff and neighboring hospital teams.

Appointment Scheduling Triage HIPAA compliance Routing To Clinical Staff

Seasoned Barista

The Human Bean of Northern Colorado

Feb 2019 - Apr 2021 (2 years 2 months)

Provided customer service in a fast-paced environment while handling cash, card, and mobile transactions with accuracy. Managed simultaneous orders and supported efficient operations during peak rush hours.

Customer Service Mobile Payments Order Management Quality Control Team Rapport

Shift Lead / Barista

Dutch Bros

Mar 2016 - Dec 2018 (2 years 9 months)

Led daily barista operations and trained new team members on drink preparation, customer service standards, and safety protocols. Supported inventory ordering, restocking, and maintained clean workstations while maintaining energy and morale during busy periods.

Customer Service

Copy & Print Associate

Staples

May 2015 - Mar 2016 (10 months)

Assisted customers with printing, copying, scanning, and binding services while ensuring high-quality output and timely completion. Operated digital printing equipment, troubleshot minor technical issues, and followed brand and confidentiality guidelines for sensitive documents.

Print Service Troubleshooting Confidentiality Quality Assurance