Madaris Martin

Deliver advanced audiovisual support across enterprise environments for daily meetings, large-scale events, and specialized presentations. Serve as senior escalation point for complex AV/IT issues and mentor Level 1 technicians.

Provided advanced troubleshooting and support for integrated AV and IT systems in enterprise conference environments. Diagnosed and resolved complex AV issues, documented via ServiceNow, and led junior technicians.

Maintained conference rooms and presentation environments for enterprise clients across the SF Bay Area. Delivered remote and on-site support for Crestron, Extron, Logitech, Zoom, and DTEN systems.

Conducted water mitigation and restoration assessments for residential and commercial clients. Coordinated restoration projects, damage assessments, and client communications.

Managed client relationships and consulted on integrated technology and smart home solutions. Coordinated installation teams and subcontractors to ensure on-time project delivery.

Managed dealer accounts and recommended technology solutions based on client needs and project goals. Supported sales growth through product demonstrations, vendor training, and dealer development.

Installed and configured home theater, networking, and entertainment systems. Performed diagnostics, repairs, system upgrades, and customer training.

Completed the Crestron Core Track certification.

Completed Dante Level 1 certification.

Completed Crestron Studio for DM-NVX Focused Systems training.

Completed Dante Level 2 certification.

Completed DM Certified Engineer 4K certification.

Completed Shure Audio Basics for Meetings & Conferences training.

Completed CTI-AVoIP-Design certification.

Completed Shure Networking for AV Professionals training.

Completed AirMedia 2.0 Wireless Presentation Products training.

Completed Shure Microflex Advance Training.

Completed DigitalMedia 4K Update training.

Completed Working with Crestron XiO Cloud training.

Completed XiO Cloud Cloud Provisioning training.