Madalyn Silva-Jackson
@madalynsilva-jackson
I manage client accounts, coordinate dispatch, and deliver dependable customer support in fast-paced environments.
United StatesWhat I'm looking for
I'm currently managing commercial driver accounts at CDL 360, communicating case updates, maintaining detailed records, and following up with clients on compliance-related matters.
I've also coordinated dispatch scheduling, order tracking, and customer communications in a high-volume environment, supporting customers through phone and digital channels while resolving service issues.
Alongside customer operations work, I provide compassionate in-home caregiving at BrightStar Care, supporting daily living needs, patient safety, confidentiality, and HIPAA compliance.
Experience
Work history, roles, and key accomplishments
Account Representative
CDL 360
Feb 2026 - Present (7 months)
Managed accounts for commercial drivers handling moving violations and compliance-related matters. Communicated with clients regarding case updates, documentation, and service processes.
Provided compassionate in-home support and assistance with daily living activities. Assisted clients with mobility, meal preparation, hygiene, companionship, and medication reminders.
Dispatcher / Customer Service Representative
Cannabis
Feb 2024 - Jul 2025 (1 year 5 months)
Coordinated dispatch scheduling and customer communications in a high-volume environment. Assisted customers through phone and digital support channels.
Cashier
Déeja Vu
Sep 2023 - Jul 2025 (1 year 10 months)
Processed cash and card transactions accurately in a fast-paced environment. Delivered friendly and efficient customer service.
Education
Degrees, certifications, and relevant coursework
Madalyn hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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