Mackenzie Turner

- Designed and launched a multi-faceted digital presence, including a blog and portfolio, utilizing Wix and Canva to manage end-to-end web design and content creation.
- Developed a unique brand identity and content strategy focused on chronic pain advocacy, successfully pivoting the brand into a community-based design consultancy for small businesses.
- Synthesized complex scientific research int

- Automated content workflows by developing custom brand-voice frameworks in ChatGPT and Claude, ensuring a unified digital identity and increasing organic engagement across all platforms.
- Managed multi-channel organic social media growth (Instagram, Facebook, Reddit), optimizing platform-specific best practices to drive traffic.
- Conducted competitor, trend and generative engine optimization r

I made the decision to conclude my contract with Washington State Labor & Industries to dedicate my full attention to completing my Bachelor's degree and pursuing my long-term career goals.

-Responded promptly to a high volume of customer telephone inquiries using a multi-line telephone system.
-Addressed customer issues, transcribed messages, and routed calls to appropriate personnel for further action.
-Read and applied information from computer programs, resource manuals, Washington Administrative Codes (WACs), Revised Code of Washington (RCWs) and documents submitted by custome

- Self-starter successfully keeping up activity during work hours.
- Dialing and scheduling zoom appointments.
- Managing calendars over three different time zones, utilizing Google Calendar to create meetings, set reminders, and send zoom links to participants.
- Using zoom application to successfully host a meeting, present products, and cementing sales.

- Supported the development and implementation of engaging educational strategies to enhance
student learning.
- Established positive relationships and a conducive learning environment through excellent
interpersonal skills, promoting open communication.
- Assisted in tracking, analyzing student data, and providing actionable insights.

- Ensured product displays were well-maintained and organized, with proper stocking, labeling, and visual appeal to attract customer attention.
- Displayed excellent communication skills to engage customers, understand their preferences and needs, and deliver personalized recommendations.
- Effectively managed time by prioritizing tasks, multitasking, and handling multiple customers simultaneously

- Delivered exceptional customer service, greeting and assisting customers, answering inquiries, and ensuring a positive shopping experience.
- Actively participated in promotional activities and sales initiatives, driving sales revenue by selling related craft products and promotional offers.
- Promoted loyalty programs, rewards, and discounts to customers, emphasizing benefits and encouraging si

- Demonstrated adaptability and flexibility by quickly adapting to diverse classroom environments and effectively managing student behavior and engagement.
- Maintained a professional demeanor and exhibited qualities such as patience, empathy, and effective conflict resolution skills when addressing challenging situations or student needs.
- Collaborated with fellow educators and school staff to e

- Provided excellent customer service, addressing inquiries, resolving issues, and maintaining prompt and professional communication to enhance brand reputation and foster customer loyalty.
- Utilized SEO techniques to optimize Etsy shop listings, improve search result visibility, and enhance discoverability through strategic keyword research and tagging.
- Possess professional B2C sales experienc

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Relevant Coursework:
-Delivering, Evaluating, & Crafting Communications Strategy Courses
-Adapting to Ambiguity
-Leveraging AI & Technology in Strategic Communication

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Aug 2023 · Expired Mar 2025

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My enrollment in the Running Start program allowed me to attend high school only one year. During that time, I enjoyed being an active member of the school community, playing in the band and attending sporting events.

While college classes are significantly more demanding than high school courses, I consistently maintained high grades, earning my Associate of Arts degree from South Puget Sound Community College (SPSCC) as a Running Start student with a 3.66 GPA.